This Privacy Policy was last updated on November 23, 2015.

We respect your privacy. The Verb8tm, Inc. website (the “Site”) has been created to provide information about our company and captioning, transcribing, and document related services (the “Services”) to our users (“you”, “your”). This Privacy Policy sets forth Verb8tm’s policy with respect to information, including personally identifiable data (“Personal Information”), and other information that is collected from Site visitors and users of the Services.

By using the Site, you agree to the terms of this Privacy Policy and any modifications made to this Privacy Policy. If you do not consent to these terms, please do not use the Site or Services. We reserve the right to change this Privacy Policy at any time.

Collection and Use of Personal Information

When you interact with us through the Site or the Services, we may collect Personal Information and other information from you, as further described below:

We collect Personal Information from you when you provide such information such as when you use certain Services, contact us with inquiries or respond to a survey. Personal Information may include your e-mail address, name, postal address, telephone number, certain types of demographic information, billing information, or information about your computer hardware and software. We may also combine Personal Information you provide to us with publicly available information, such as your organization’s name. Wherever Verb8tm collects Personal Information we make an effort to provide a link to this Privacy Policy.

By providing us with Personal Information, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Information, you acknowledge and agree that such Personal Information may be transferred from your current location to the offices and servers of Verb8tm and authorized third parties referred to herein located in the United States.

Verb8tm and its affiliates (the “Related Companies”) may use your Personal Information and other personally non-identifiable information collected through the Site to help us improve the content and functionality of the Site, to better understand our users and to improve the Services, to communicate with you regarding the Services, or to inform you of products, services, and promotions we believe will be of interest to you. We use your billing details to process service charges to your account. We also occasionally send you communications of a transactional nature, e.g. billing-related matters.

We may also contact you via surveys to conduct research about your opinion of current services or of potential new services. If we do so, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. Note however that as a user of the Service you cannot opt-out of some administrative communications that are reasonably necessary to the Service, such as billing or service notifications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

In an ongoing effort to better understand and serve the users of the Services, Verb8tm may conduct research on its customer demographics, interests and behavior based on the Personal Information and other information provided to us. This research may be compiled and analyzed on an aggregate basis. Verb8tm may share this non-identifiable and aggregate data with its affiliates, agents and business partners, but this type of non-identifiable and aggregate information does not identify you personally. Verb8tm may also disclose aggregated user statistics in order to describe our Services to current and prospective business partners, and to other third parties for other lawful purposes.

If you provide us with Personal Information, you have the right to review the information for correctness, request correction of errors, request that the information not be used to contact you, request that the information be deleted from our records, and to opt out of being solicited by us.

If Verb8tm intends on using any Personal Information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Information is collected.

Disclosure of Personal Information

We do not sell, rent or lease Personal Information to third parties. There are, however, certain circumstances in which we may share your Personal Information with certain third parties without further notice to you, as set forth below:

  • Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Information may be part of the transferred assets.
  • Related Companies: We may also share your Personal Information with our Related Companies for purposes consistent with this Privacy Policy.
  • Agents, Consultants and Related Third Parties: Verb8tm, like many businesses, may sometimes hire other companies to perform certain business-related functions or to perform services on our behalf. Examples of such functions include website hosting, data analysis, mailing information, maintaining databases, IT services, market research, information analytics, shipping, billing and processing payments. Mostly commonly, we share your information with our service providers who help us to provide our services to you. We contractually bind these service providers to keep your information confidential and to use it only for the purpose of providing their services to us. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
  • Legal Requirements: Verb8tm may disclose your Personal Information if required to do so by law or in the good faith belief that such action is necessary to (i) conform to the edicts of the law or comply with legal process served on us, our agents, representatives and affiliates; (ii) protect and defend the rights or property or the users of the Verb8tm services or website, (iii) act in urgent circumstances to protect the personal safety or financial well being of users of the Site or the public, or (iv) protect against legal liability.

Non-Personal Information

When you interact with Verb8tm through the Site or Services, we receive and store certain personally non-identifiable information. Such information, which is collected passively using various technologies, cannot presently be used to specifically identify you. Examples of such information includes your IP address, browser type and language. Collection of such information is standard practice on the Internet and is done automatically by many websites to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. Verb8tm may store such information itself or such information may be included in databases owned and maintained by Verb8tm affiliates, agents or service providers. We may use such information for any purpose, at our sole discretion, unless otherwise noted in this Privacy Policy.

Cookies

The Site may use cookies to help you personalize your online experience. If you choose to decline cookies, you may not be able to fully experience all of the features of the Site. The use of cookies is standard practice on the Internet and is done by many websites. The cookies do not store personal information. Usage of a cookie is in no way linked to any personally-identifiable information while on the Site. Once the user closes their browser, the cookie simply terminates.

We may also use tracking pixels, html and link detectors and related technologies in email transmissions and on the Site to improve it, gauge the effectiveness of our email campaigns, or communicate with you.

Security

We use reasonable organizational, technical and administrative measures to protect Personal Information under our control from unauthorized access, use, alteration, loss or disclosure. We restrict access to Personal Information to users who need it and to a reasonable amount of time. If we share your Personal Information with a third party we require that company to protect the information and to not use it for any other purpose. When we collect or transmit sensitive information such as a credit card number, we use industry standard methods to protect that information.

Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure or error free, so you should take special care in deciding what information you send to us in this way. Please contact us immediately if you believe that your communication with us has been compromised.

Children

You must be 18 years of age or older to use the Service. Verb8tm does not invite or knowingly collect Personal Information from children under the age of 18. If you are under the age of 18, please do not submit any Personal Information through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Information on this Site without their permission. If you have reason to believe that a child under the age of 18 has provided Personal Information to Verb8tm through this Site, please contact us, and we will endeavor to delete that information from our databases.

Exclusions

This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Verb8tm (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Verb8tm endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Other Terms & Conditions

Your access to and use of this Site is subject to our Terms of Service located at: www.verb8tm.com/terms-of-service.

Changes to Verb8tm’s Privacy Policy

We reserve the right to change this Privacy Policy without prior notice. You can find out when this Privacy Policy was last revised by referring to the “Last Updated” note at the top of this page. Any changes to our Privacy Policy will become effective immediately upon posting of the revised Privacy Policy on the Site. Use of the Site following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

If we change this Privacy Policy with respect to the disclosure of your personally identifiable information, we will post a notice of such change on this Web site or contact users by email or other communication to obtain consent.

Contacting Verb8tm

To keep your Personal Information accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Information in our possession that you have previously submitted via this Site or Services.

Please also feel free to contact us if you have any questions about Verb8tm’s Privacy Policy or how your information is used on this Site.

You may contact us as follows:

  • mailing us at Verb8tm, Inc. 6600 York Road, Baltimore, MD 21212
  • calling us at 443-594-2300
  • emailing us at support@verb8tm.com